Updated May 1, 2022 | Effective May 1, 2022

This website is owned and operated by Puainta Pets.

This Privacy Policy explains what personal information we collect, how we use, protect, and share that information, and the choices you have regarding your data. Unless otherwise noted, this policy applies only to personal information collected through the websites, microsites, or mobile sites operated by Puainta Pets where this policy is displayed or linked (referred to as “our” or this “Site”).

Puainta Pets complies with all FDA regulations to ensure that our regulated products are safe and effective. If you have any concerns or are unsure about possible reactions, please consult your veterinarian before using any Puainta Pets products.

What information do we collect?

Information You Provide Directly: 

We collect personal information that you share with us, including your name, shipping and billing address,phone number, mobile number, email address, login credentials (username and password), and purchase-related details such as your credit or debit card information and order history.

 Information collected automatically:

When you visit our Site, we may automatically collect certain technical information, such as your browser type and version, internet service provider, IP address, the website you came from, and the website you visit after leaving our Site. This information is generally anonymous and does not include your name, address, phone number, email, or other personally identifiable details. However, if you choose to provide personal information, we may associate it with the data collected automatically.

When do we collect your information?

We collect your information when you visit our Site, place an order, subscribe to our newsletter, or enter information into any forms on our Site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the site, or use certain features in the following ways: 

-To process your transactions quickly and securely

-To provide better customer service and respond to your inquiries more effectively.

– To personalize your experience and recommend the content and products you’re most interested in.

– To improve our website and better serve your needs

– To send email updates about your orders, promotions, or other products and services

Who do we share your information with?

We may share your information with third-party service providers who perform services for us or on our behalf, such as: 

Third Party Service Providers:

We work with third-party vendors to support various aspects of our business, leveraging their expertise, resources, and scale. These third parties may assist us with tasks such as website hosting and design, sending email updates, managing customer lists, monitoring site activity, analyzing website usage, or providing consulting services. In some cases, these providers may need access to your personal information to perform their services. When that happens, we put reasonable contractual and technical safeguards in place to ensure they only use your information to support the services we’ve requested—and nothing more.

Law Enforcement:

We may disclose specific information about visitors to our Site if we believe, in good faith, that such disclosure is required or permitted by law. This may include situations where it’s necessary to protect our customers, the public, or our business.

Sale, acquisition, or merger:

If we sell or transfer all or part of our business, such as a brand, product line, or company assets—or if we acquire another business or undergo a corporate reorganization or change in control, customer information may be included among the transferred assets. 
Please note that nothing in this policy restricts our ability to share aggregated or anonymized data that does not directly identify you.

How Do I Withdraw My Consent?

If you’ve previously given your consent but later change your mind, you can withdraw it at any time by contacting us at service@puainta.com.

How do we protect your information?

Your personal information:

Our online store is hosted on SHOPLINE, and your personal information is stored behind secure networks. It is accessible only to a limited number of authorized personnel who have special access rights and are required to 
keep the information confidential. While no method of transmission over the Internet or method of electronic storage is 100% secure, we comply with Payment Card Industry Data Security Standard (PCI-DSS) requirements and follow additional widely accepted industry practices to help protect your data.

Your payment card information:

If you use a direct payment gateway to complete your purchase, your credit card information is securely stored by SHOPLINE and encrypted in accordance with PCI Data Security Standards (PCI-DSS). Your transaction data is retained only for as long as necessary to complete the purchase. Once the transaction is finalized, the data is automatically deleted. 

All direct payment gateways comply with the standards set by the PCI Security Standards Council, a collaborative effort by major brands like Visa, MasterCard, American Express, and Discover.

For more information, you can refer to SHOPLINE’s Terms of Service or Privacy Policy.

Third-Party Services and External Sites

Some third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the personal information we share with them to complete your purchase. We encourage you to review their privacy policies to understand how your information will be handled by these providers. 
Once you leave our store’s website or are redirected to a third-party site or application, this Privacy Policy and our Terms of Service no longer apply. Links on our site may direct you to external websites, and we are not responsible for their privacy practices. We recommend reading their privacy statements before sharing any personal information.

Do We Use Cookies?

Yes, we use cookies to help improve your experience. Cookies allow us to remember your settings and preferences, manage your shopping cart, keep records, enhance online advertising, identify new and returning visitors, maintain site security, and analyze how users interact with our site. 
You can control or block cookies through your browser settings or other software. However, if you disable some or all cookies, certain features of our site may not work properly or as expected.

Our sites use cookies from the following providers:

• PowerReviews
• Google
• Facebook
• Bing

Information about you may also be collected by third parties and commercially available sources, including social media platforms, data aggregators, and public databases. 
Please note that your web browser may have a setting to send a “Do Not Track” signal to websites and online services you visit. However, there is currently no industry-wide agreement on how to interpret these signals. Like many websites, Puainta Pets does not respond to “Do Not Track” requests and does not authorize third parties to collect your personal information except as outlined in this Policy.

CALIFORNIA USERS

The California Consumer Privacy Act (“CCPA”) grants California residents additional rights regarding their personal information, subject to certain exceptions. This section applies only to California residents (“You” or “California Resident”) covered by the CCPA and does not apply to any personal information (“PI”) exempted under the CCPA. All capitalized terms in this section have the meanings assigned to them by the CCPA unless otherwise specified.

California Residents have the right to:

• Request disclosure of our data collection and sales practices related to you, including the categories of personal information (PI) we’ve collected, the sources of that information, how we use it, and, if applicable, the categories of PI sold or shared with third parties, as well as the categories of those third parties. 
• Request a copy of the specific personal information we have collected about you in the 12 months prior to your request. 
• Request deletion of your personal information, subject to certain exceptions. 
• Request that your personal information not be sold to third parties, where applicable (the right to opt out). 
• Not be discriminated against for exercising any of these rights.  

These rights are further addressed as follows:

Right to Opt Out: 
We do not sell your personal information (PI). However, if we ever engage in activities considered a sale of your PI, you have the right to direct us not to sell it. You can exercise this right by emailing us at service@puainta.com.

Right to Request and Right to Know:  
You have the right to know what personal information we have collected about you in the past 12 months and to request access to that information, including: 

The categories of personal information we have collected; The sources from which we collected that information; The business or commercial purpose for collecting your information; The categories of third parties with whom we have shared your information; The specific personal information collected about you. 

You may exercise this right up to twice per year.

We collect the following information either directly from you or through software and third-party databases: your name, email address, phone number, IP address, device information and identifiers, and, if you make a purchase, your address and payment details.

The following outlines the categories of personal information (PI) we collect, the sources from which we collect it, and the purposes for which we collect it.

1. Identifiers (e.g., contact information, government-issued IDs, cookies, etc.

A, B, C

2. (Information Protected Against Security Breaches (e.g., name, financial account details, driver’s license, Social Security number, login credentials, health or medical information) 

[NOT COLLECTED]

3. Protected classification information (like race, gender, ethnicity, etc.)

[NOT COLLECTED]

4. Commercial information

[NOT COLLECTED]

5. Internet/electronic activity

B, C

6. Geolocation

[NOT COLLECTED]

7. Audio/video data

[NOT COLLECTED]

8. Professional or employment related information

[NOT COLLECTED]

9. Education information

[NOT COLLECTED]

10. Biometrics

[NOT COLLECTED]

11. Inferences Drawn from the Above

A, B, C

Key to Sources:

Source:

We may receive personal information from third-party sources or collect it by observing and recording your activities on our site, such as using cookies and similar technologies.

We collect Personal Information for one or more of the following commercial and business purposes:

Providing you with our products and services; conducting audits related to current interactions and transactions, including activities such as counting ad impressions for unique visitors, verifying ad positioning and quality, and ensuring compliance with laws and industry standards; detecting and addressing security incidents, and protecting against malicious, deceptive, fraudulent, or illegal activity, including prosecuting those responsible; performing services on behalf of the business, which may include maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, offering financing, and delivering advertising, marketing, or analytics services; identifying and repairing errors that impair existing functionality; using data for short-term, transient purposes, provided the information is not disclosed to third parties or used to build consumer profiles or alter consumer experiences outside the current interaction, such as customizing ads in the same session; conducting internal research for 
technological development and demonstration; and verifying or maintaining the quality or safety of our services or devices, as well as improving, upgrading, or enhancing those services or devices under our control.

If we collect any additional personal information for other purposes, we will inform you of those purposes at the time we collect that information.

If we disclose personal information for a business purpose, we enter a contract that outlines the purpose and requires the recipient to keep that information confidential and use it only to fulfill the contract. We share personal information with third parties such as payment processors, shipping vendors, business consultants, and other service providers. We do not sell personal information.

You have the right to request that we delete the personal information we have collected from you, and to direct our service providers to do the same. However, there are several exceptions, including but not limited to situations where the personal information is necessary for us or a third party to perform certain functions, such 
as:  

Completing your transaction, providing you with goods or services, fulfilling a contract between you and us, protecting your security and prosecuting those responsible for any breaches, fixing system errors or bugs, safeguarding free speech rights for you or other users, complying with the California Electronic Communications Privacy Act, conducting public or peer-reviewed scientific, historical, or statistical research that follows applicable ethics and privacy laws, meeting legal obligations, or making other internal and lawful uses of the information that are consistent with the context in which you provided it.

Other rights: 
You have the right to request information about any personal information we have shared with third parties for their own direct marketing purposes during the previous calendar year. This request is free and can be made once per year. Additionally, you have the right to not be discriminated against for exercising any of the rights described above.

If you are a California resident, California Civil Code Section 1798.83 allows you to request information about the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please email us at service@puaintapets.com. In accordance with California Civil Code Section 1798.83(c)(2), we do not share your personal information with third parties for direct marketing purposes without your consent.

Exercising Your California Privacy Rights. To request access to or deletion of your PI, or to exercise any other data rights under California law, please contact us using one of the following methods:

Email: You can email us at service@puainta.com to exercise your California privacy rights. Please include your full name, email address, and any other identifying information needed to verify your identity, along with the reason for your request. We can only process your request once we have the necessary information to confirm your identity.

Before we take any action on a request to exercise your CCPA rights, we must reasonably verify your identity. If we try but are unable to verify your identity, we are not obligated to fulfill the request under the CCPA. We will contact you using the same method you used to reach out and inform you that we couldn’t verify your identity.

Any future use of the Site after a request for deletion, or after your personal information has been deleted, will require you to submit new requests regarding your data.

Response Timing and Format: We strive to respond to your request for access or deletion within 45 days of receiving it. If we need additional time, we will notify you in writing with the reason and the length of the extension.

Age of Consent and Children’s Online Privacy Protection Act

By using this site, you confirm that you are at least the legal age of majority in your jurisdiction. Regarding the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) gives parents control over their information. The Federal Trade Commission, the U.S. consumer protection agency, enforces COPPA, which outlines the requirements for website and online service operators to protect children’s privacy and safety online.

If you’re a parent or guardian and learn that your child has shared personal information with us without your consent, please contact us using the details below so we can remove that information. If we discover that a child under 13 has provided us with personal information, we will promptly delete it from our records.

We do not knowingly market our products or services to children under 13 years old.

Can SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial emails, outlines requirements for these messages, gives recipients the right to stop receiving emails, and details penalties for violations.

We collect your email address in order to: 

– Send information, respond to inquiries, and handle other requests or questions.

– Process orders and send information and updates related to those orders.

– Provide additional information related to our products and services.

– Market to our mailing list and continue sending emails after the original transaction has occurred.

We agree to the following: 

– Not use false or misleading subjects or email addresses.

– Clearly identify the message as an advertisement in a reasonable way.

– Include the physical address of our business or site headquarters.

– Monitor third-party email marketing services for compliance, if applicable.

– Honor opt-out/unsubscribe requests quickly.

– Allow users to unsubscribe easily via the link at the bottom of every email.

If you wish to unsubscribe from future emails at any time, simply email us at service@puainta.com or follow the unsubscribe link at the bottom of any email, and we will promptly remove you from our mailing list.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Any changes or 
updates will take effect immediately upon posting on the website. If we make material changes, we will notify you here to ensure you are aware of what information we collect, how we use it, and under what circumstances, if any, we share it. Your continued use of the Site after being notified of or becoming aware of changes to this policy signifies your acknowledgment, understanding, and agreement to be bound by the updated policy.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at service@puainta.com.